Elite Collections
We want you to be satisfied with your purchase. This policy outlines when refunds, replacements, or returns may be offered for Elite Collections orders.
You may request a refund if an item arrives damaged, is materially not as described, or if we are unable to fulfil your order.
Sealed products must be returned unopened and in original condition unless they arrived damaged or defective.
Opened sealed products, single cards removed from packaging, and personalised items may not be eligible for return unless faulty.
Graded cards are sold as described based on grade, certifier, and condition notes on the product page.
Contact us within 14 days of delivery with your order details and, where applicable, photos of the issue.
Approved refunds are returned to the original payment method within 5–10 business days after we receive and inspect the returned item.
Orders may be cancelled before dispatch. Once an order has shipped, our standard refund policy applies.
If an item becomes unavailable after purchase, we will issue a full refund promptly.
Last updated: June 2026
